We currently ship to 120 countries. Delivery time depends on the product selected and typically ranges from 2–5 business days or, for some items, 7–14 days.

Please provide your full name (first and last name) and the complete shipping address in English / Roman characters — using a different alphabet may result in the package being returned to us without a refund.

All international shipments are sent DDU (Delivered Duty Unpaid) — customs duties and taxes are not included. When the shipment reaches your country, customs may contact the recipient to collect any applicable fees (including VAT, handling charges, etc.) before releasing and delivering the package. These charges are the responsibility of the recipient.

Express shipments requested after 11:00 AM PST will be dispatched on the next business day and may be subject to delays. We recommend contacting your chosen carrier for shipment-specific details; once a package leaves our facility we are not responsible for lost, stolen, or damaged items.

Order totals are displayed in euros at checkout, but you can choose a different currency on our site. The euro amount charged reflects the exchange rate applied on the day of checkout.

Customs duties, taxes, and import charges are the customer’s responsibility. We do not cover these costs or any additional fees required for final delivery. If a package is returned, abandoned, or marked undeliverable due to refusal of customs fees or lack of communication with the carrier, no refund will be issued.

If you ship to a freight forwarder / third-party shipping company, we are not responsible for repair or resolution once the order is recorded as delivered to that company. Please contact your freight provider for further assistance.

Each order is checked by hand and dispatched from London, England within 1–3 business days (weekends and public holidays excluded). Orders placed over the weekend will begin processing on the next Monday.

Shipping and tracking details will be emailed to you and depend on the shipping method/carrier selected at checkout. We do our best to meet estimated delivery times, but delays can occur — thank you for your understanding.

Orders are typically processed and shipped within 2–5 business days, or 7–14 business days for certain items. These are estimates and the timeframe starts when the carrier collects the parcel. Please keep this timing in mind if you require delivery by a specific date.

We suggest contacting the chosen carrier for shipment-specific updates. Once a package leaves our facility, we cannot be held responsible for lost, stolen, or damaged items during transit.

Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order ships, we’ll send an email that includes the tracking number.

After processing and dispatch, a second shipping confirmation containing the tracking code will be emailed to the address used at checkout. Please allow up to 24 business hours for the tracking link to become active and show updates.

LopStyle is not responsible for lost or stolen packages. Please ensure the delivery address is secure before placing your order. Once a parcel has left our facility, we are not liable for loss, theft, or misdelivery — if this happens, contact the carrier shown on the tracking information.

If you ship to a freight forwarder/third-party shipping company, we are not responsible for repairs or resolution once the order is recorded as delivered to that company. Please contact your freight provider for assistance.Orders are processed within 1–3 business days, excluding weekends and public holidays. Once your order ships, we’ll send an email that includes the tracking number.

After processing and dispatch, a second shipping confirmation containing the tracking code will be emailed to the address used at checkout. Please allow up to 24 business hours for the tracking link to become active and show updates.

LopStyle is not responsible for lost or stolen packages. Please ensure the delivery address is secure before placing your order. Once a parcel has left our facility, we are not liable for loss, theft, or misdelivery — if this happens, contact the carrier shown on the tracking information.

If you ship to a freight forwarder/third-party shipping company, we are not responsible for repairs or resolution once the order is recorded as delivered to that company. Please contact your freight provider for assistance.

If you have a question about particular order, please contact our Customer Care team at contact@vernno.com.

We’re sorry you haven’t received your order yet. Occasionally carriers mark a parcel as “delivered” before it has actually been handed over, and delivery can occur in the following days.

Please check with the carrier first; if you still need our help after contacting them, email contact@vernno.com and we will investigate the matter promptly.

Note: if the parcel was delivered to a freight forwarder/third-party shipping company, we are not responsible for repairs or resolution once the order is recorded as delivered to that company. Please reach out to your freight provider for further assistance.

Please enter the shipping address correctly at checkout — we do not manually edit or change addresses after an order is placed. Provide the full address, including apartment/suite numbers and gate codes where applicable. If accurate details are not supplied, we cannot guarantee delivery by the carrier.

If an order is delivered to the wrong address or returned because it was incomplete or undeliverable, we are not responsible for replacement or refund. Address change requests must be submitted in writing by email, but we cannot guarantee the change will be made due to our fast processing times.

We recommend contacting your chosen carrier for shipment-specific updates. Once a parcel has left our facility, we are not responsible for packages that are lost, stolen, or damaged in transit.