Returns and Refund Policy
Customer Satisfaction
Your satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return within the established timeframe.
Right of Withdrawal
Customers have the right to request a return within 14 days of receiving their order.
Return Procedure
To initiate a return, please contact our customer support team and provide:
- Your order number
- Photos showing the condition of the product (if applicable)
Our team will provide detailed instructions on how to proceed with the return.
Return Conditions
Returned items must be:
- Unused and unworn
- In their original packaging
- In the same condition in which they were received
Returns that do not meet these conditions may not qualify for a refund.
Refund Process
Once the returned item is received and inspected, refunds are processed within 7 business days.
Refunds are issued to the same payment method used for the original purchase.
Defective or Incorrect Products
If the product received is defective or incorrect, customers are entitled to a full refund, including all shipping costs.
A prepaid return label will be provided in these cases.
Example
A customer receives a jacket with a stitching defect → we provide a free return label → once the item is returned, we issue a full refund for the total amount paid.